The average California consumer drinks at least one cup of coffee a day. In fact, research suggests that over two-thirds of the nation drink at least one cup of coffee each day. This consumption trend thus implies the need for products that will safely support this coffee habit. Unfortunately, while there are numerous products available, some of these products have raised consumer protection concerns.
One of the latest trends in coffee consumption has been in the form of the coffee pot itself. Previously, the consumer would use coffee grounds and make either an entire pot or a partial one. However, the current trend is to make individual cups using a Keurig machine. This single-serve machine allows each consumer to make the exact type of coffee desired.
Even with these single-serve machines, however, safety is a concern. Recently, the Consumer Product Safety Commission released information stating that Keurig knew about a burn risk with its products, yet, they failed to report it. Apparently, over 200 individuals report suffering second or third degree burns as a result of their machine spraying hot water on them. As a result, Keurig has been order to pay in excess of $5 million in penalties.
When a California consumer purchases or receives a product, he or she expects it to perform as indicated. Additionally, the consumer expects the product to perform without causing injury to the individual using it. When these expectations are not met and the individual suffers as a result, the individual may want to pursue a consumer protection claim. An experienced attorney can help guide this process.
Source: finance.yahoo.com, “Keurig Settlement Over Burn Injuries“, April 17, 2017