It seems like a relatively simple idea – someone is hired to do a job, payment for the job is made and the completed product is delivered. Fortunately, this is what happens the majority of the time. But, in those instances where the completed product is never delivered, the California consumer may have cause to bring a consumer protection claim.
One’s wedding day is a special occasion of which the bride and groom want mementos. For this reason, they usually will hire a photographer and a videographer. The photographer is charged with capturing the fine details and providing pictures to be treasured. On the other hand, the videographer captures the entire ceremony so that the bride and groom can enjoy watching it as it actually happened.
Along with many other products that can be ordered, this type of video is one that cannot be recreated. If it is not delivered, the bride and groom cannot just find someone else to do the job. Thus, when one such company contracted to provide this type of service and then failed to deliver for at least 100 couples, its owners were ordered to pay over $500,000 for failure to adhere to the Consumer Protection Act.
Not every item that one orders is as special as a wedding video. However, when a California consumer pays for something, he or she expects to receive it, or at least a refund. If this is not the case, it may be time to take further action and consult with an attorney to discuss possible consumer protection action.
Source: foxbaltimore.com, “Silver Spring wedding video company forced to pay $500K for deceiving customers“, Bryna Zumer, June 9, 2017